How To Remove A Negative Review From Google

Before buying your products or using your services, people read reviews about your business. They look at positive and negative reviews to help determine if they'll become your side by side customer.

But what do you lot practice if yous have reviews on Google yous don't want? Is there a way how to delete a review on Google?

On this folio, we'll tell yous how to remove Google reviews from your Google Business organisation Profile. Plus, we'll provide steps you can take to remove bad Google reviews without removing them.

If you need help managing negative reviews, browse our review management services today!

How to remove Google reviews posted past others

When someone leaves a negative review on your Google Business organisation Profile, your immediate reaction is to delete the review. You don't want people to say bad things near your visitor because yous're worried about how it volition affect your reputation. Unfortunately, removing Google reviews isn't every bit simple as going to your profile and deleting them.

Google doesn't requite companies the option to delete negative reviews considering all feedback, both positive and negative, helps maintain authenticity.

People rely on reviews when deciding whether to make a purchase.

Non surprisingly, 80% of people say online reviews accept changed their minds about a buy.

Reviews have a substantial touch on on the buyer's journey, so Google doesn't allow yous to remove bad reviews from your Google local listing. The only fourth dimension you may get a bad review removed is when it's a simulated review.

How to remove fake Google reviews

Google lets you delete fake Google reviews, just they must check the review start. To written report a simulated Google review, follow these steps:

Go into your Google Business Profile business relationship
Cull "Reviews" from the left-hand menu
Select the fake review
Click on the iii-dotted bar in the right corner
Click "Flag as inappropriate"

Past post-obit this process, yous'll get the reviewer's feedback sent to Google. Google can then evaluate it to see if the review is fake.

If yous're looking for a more direct way to remove fake Google reviews, contact Google straight.

Go to your Google Business Contour dashboard and find "Back up" in the menu.
From that bespeak, you lot tin talk with Google via telephone, chat, or email.

This selection allows you lot to go in contact with Google faster to remove the review.

Google volition not remove the review if information technology is an accurate feel by a existent user. However, if information technology's a genuine review that wasn't meant for your business, you can nonetheless appeal to accept it removed.

For steps on how to remove negative reviews, jump to the side by side section!

From 1-star to 4-stars: How to remove Google reviews without really removing them

Removing negative Google reviews isn't equally simple every bit deleting them. If the reviews are authentic, you take to take an culling approach to "remove" those reviews. The best matter y'all tin can do is address the reviewer and try to set up the situation.

Allow's have a look at five steps yous can take to remove Google reviews posted by others.

1. Don't react negatively

When you commencement receive a negative review, your initial reaction may be to lash out at the person who left the review. You're passionate about your business, then it'due south easy to get upset when people say bad things almost your company.

The outset step in handling negative reviews, still, is not to react negatively.

If you lot react badly to someone'south review, information technology volition merely make your business wait worse. People volition see your business as unprofessional.

Information technology likewise leaves people feeling skeptical well-nigh your visitor because you don't acknowledge problems with your products or services. Equally you can run across from this case, the owner's response was passionate and angry. While it may take felt good for the possessor, this response leaves a lasting negative impression on the customer and causes others to view that business negatively.

To prevent more negative Google reviews, don't react negatively to feedback from your clients.

Remember — bad reviews happen and aren't the cease of the globe! It's mutual to have a mix of negative and positive reviews.

People trust your profile more when you accept positive and negative reviews considering your contour appears more than genuine. If you only had 5-star reviews, people would remain skeptical every bit to whether the comments were accurate.

People care well-nigh others' negative experiences, but they care more about how you handle those negative experiences.

Then, have a breath and go ready to address the negative feedback positively. Recollect, at that place are best practices for responding to negative reviews.

2. Evaluate the review

If you desire to know how to remove Google reviews, start by evaluating the review.

First, plant that the review is authentic.

Sometimes you'll get simulated reviews from competitors or people who never interacted with your business. You lot may even get reviews that aren't for your company, like this case of someone leaving a review about a haircut on a florist's Google profile! For reviews that appear fake, follow the earlier steps above on reporting and flagging false reviews.

Even if you call up the review is fake, you should etch a response.

It takes Google time to remove false reviews, ranging from v days to as many equally twenty days. In that time, you could have dozens of people viewing your profile who don't know that the review is fake.

Whether authentic or fake, bank check the review's content. Try to verify that the person filing the complaint was an actual client.

Yous may accept a record of their heir-apparent's journey that can help y'all evaluate their experience amend.

Expect at the state of affairs described in the review. You'll want to take notes on the details so you can compose a genuine response.

Once you've evaluated the negative Google review, yous'll write your response.

3. Compose a genuine and straightforward response

The next step to remove Google reviews posted by others involves composing an honest reply. Y'all must brand your customers feel heard. Go on your response brief, but ensure you admit their problem.

It'due south also platonic that y'all answer to these reviews apace.

Typically, you'll want to respond to a negative review inside 24 hours of its posting. A fast response shows dedication to providing the best customer service. Don't accept the time to dedicate to responding to reviews?

Utilise review management services, which tin help yous stay on top of and reply to all your negative and positive reviews.

If you desire to handle review management on your own, follow these steps for providing a genuine and straightforward response:

Own up to the complaint

If you want to know how to remove Google reviews posted by others, first by owning the claim. Don't pretend like information technology didn't happen or that it isn't valid. If you don't take responsibility for the complaint, it will only make customers angrier with your visitor.

Apologize

Even if it's not your fault, apologize for the negative feel. Don't arraign the reviewer or accuse them of lying. Apologizing for the faulty product or poor experience goes a long fashion in removing negative Google reviews and turning them into positive ones.

Remember — sometimes, people desire y'all to recognize their outcome and feel heard. A uncomplicated apology goes a long way in showing these customers that you listen to them and recognize their negative experiences.

Offer a solution

People want your visitor to take activity when they have a negative experience. If you lot desire to know how to remove Google reviews that share a bad feel, offer a solution to the person'due south problem.

Whether it's a solution or reconciliation, yous must attempt to fix the state of affairs.

Don't leave a comment like, "We're pitiful this happened," and that's it. Offer solutions or opportunities to fix the situation.

When you lot offering solutions, follow upwardly with them.

Don't make empty promises and say you're going to have action and then do nothing. Follow through to help remove negative reviews from your profile.

You must offering fixes for your future customers to encounter.

They want to know how y'all handle a dissatisfied customer. If you're providing solutions and reconciliation, these prospective clients will experience more comfy choosing your business.

4. Ready the situation

If y'all want to know how to remove Google reviews that negatively touch your business, ready the situation. This part is the hardest for companies because it frequently requires evaluating your process, products, or customer service to make changes.

It's difficult to admit when a problem is your organization's fault, merely if you keep getting negative reviews nigh the same consequence, it'due south time for alter.

Let's say you're a coffee mug company and sell insulated travel mugs. People buy them and keep leaving reviews most how your coffee mugs are cheap because the chapeau never stays on, causing constant spills.

If multiple people have the same experience, you need to review and improve your products. This approach saves you time in the long run, also.

In this case, improving your travel mug to accept a secure chapeau leads to less negative reviews and, potentially, more than sales. Improving your procedure or products is well worth the investment because it leads to a more positive experience and a healthier lesser line.

The same process applies if you offer services.

If people leave reviews and keep saying that they feel scammed almost your pricing, y'all may need to modify how you present pricing on your website and to clients.

5. Stay vigilant with your reviews

If you want to know how to remove bad reviews from Google local, stay on top of your reviews. You lot can't remove Google reviews if y'all aren't on summit of them. Check your local listing often to see if yous're getting new reviews.

When you're proactive almost your reviews, y'all build a ameliorate reputation for your business.

People will come across that you have the time to address issues and help solve issues.

This vigilance can encourage previously dissatisfied people to change their reviews, too, because you lot're on top of their concern and willing to solve information technology fast.

Past staying alarm and resolving issues fast, you'll help remove Google reviews posted by others that highlight your business negatively. While this approach won't remove all negative reviews, information technology will aid you plow unhappy customers into happier ones.

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Demand help managing your reviews on Google?

Now that y'all know how to remove Google reviews, you lot tin commencement taking control of your Google Business organisation Profile profile and you tin can work on further optimizing GBP to go improve ratings. By managing negative reviews and offering solutions, yous can plough negative reviews into positive ones for your company.

At WebFX, we can help you manage your review profile.

With our team of over 450 experts, we'll help you lot manage your reviews and respond to negative feedback.

With our review management services, yous'll go everything you need to help you lot stay on top of your reviews.

If you're ready to starting time getting the nearly out of your Google reviews, contact usa online or call the states today at 888-601-5359 to speak with a strategist!